Get in the Services Zone for amazing outcomes.

HP Software Services assures amazing outcomes for your IT organization with trusted services for Business Technology Optimization and Information Management. At Software Universe we will demonstrate our widest and most innovative portfolio yet, more cost-effective and easier than ever to access.

For the first time, Software Services will demonstrate all our capabilities in one value-packed exhibition area across four dedicated pods. The Services Zone brings together world-class interactive workshops, product experts and the latest service offerings from HP Software Education Services, HP Software Professional Services, HP Software-as-a Service and HP Software Support Services.

You can sign up for our free hour-long 'Meet The Experts' consulting sessions, running throughout the show and covering topics ranging from Agile, ITIL v.3 and Upgrade Services to Cloud Computing. But you will be amazed at what else is packed into the Services Zone:

HP Software Education Services Unveils two new developments for amazing outcomes, offering easy and cost-effective access to the latest knowledge, see both Virtual Instructor Lead Training (VILT) and Training Units live at the Services Zone.

HP Software Professional Services Invites you to question our experts on any Services topic of interest to you. Alternatively sign up at the Services Zone reception for a high-intensity 90 minute Transformation Experience workshop.

HP Software Support Services Come and meet with the Support Management team and learn more about our Support offerings. See for yourself how new Single Sign On capabilities can assure your amazing outcomes.

HP Software-as-a-Service Demonstrates how it makes cost-effective software innovation simple. Come and meet with the HP SaaS team and learn more about our leading IT Management SaaS solutions.

Be In it to Win it. Each day a Services Zone visitor will win a Flip Ultra, the new ultra-portable personal camera, enter our prize draw!

Join our sessions in the BTO Technical Track:

Wednesday
16.00-16.45	Support – your feedback; the improvements, the future!	Aileen Allkins, HP
17.00-17.45	Reducing costs and accelerating your BSM solution through HP SaaS – HMRC's experiences with on-premise deployment and through SaaS.	Spencer Holland, HMRC
17.00-17.45	Using Directed Design to implement LEAN ITILv3 processes with Service Manager 7 and Asset Manager	GCHQ
18.00-18.45	Addressing Business Challenges through Cloud Services – from concept to reality via a proven approach	Ulrike Halmer, HP
18.00-18.45	Customer case study: SW license compliance and cost management: the EnBW approach	Claus Frederik Müller, ENBW and Volker Abele, HP

Thursday
10.00-10.45	Migrating to QC 10 – how to leverage HP SaaS	Mathieu Ayel, HP
11.45-12.30	Accelerate your move to HP Service Manager 7	Scott Comber, HP and Marco Bertini, HP
15.15-16.00	From cost chaos to cost control. IT Financial Management (ITFM) implementation in 100 days	Robert Kreher, HP
15.15.16.00	Application Tuning using the HP Performance Center and Diagnostics toolset capabilities at Nokia	Juho Aarnio, Nokia and Ruud Verhage, HP
16.30-17.15	Configuration Management Systems (CMS): The experts view from the field	Godwill Chimamiwa, HP

Friday
9.00-9.45	Customer case study: Holistic configuration management at Vodafone drives IT service flexibility at optimal cost	Michael Janssen, Vodafone Services Group GmbH and Rodion Wentzek, HP
11.45-12.30	Customer case study: how BTO integrated solutions improves business and IT alignment at ENAGAS	César Corachán, ENAGAS and Jose H Garcia Perez, HP