18:00 - 18:45 (2009-12-16)
Room: room 15
In the past, assuring the availability and quality of the network proved adequate to ensure high quality of the services delivered to end customers. Today, with the variety of different services accessed in multiple ways by different devices, this approach is no longer sufficient. The result is the transformation we see today in CSPs, involving both network infrastructure as well as organizational changes, in order to focus on the customer, not just the network or services. Learn in this case study how a large European Operator is moving towards a service- centric way of addressing the challenges of communication services management.
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Nathalie Berro-Lacomme
(Hewlett-Packard)