16:00 - 16:45 (2009-12-16)
Room: hall E
BTOT-WE-1600/2
Having insight in and control over your ITIL v3 based service management organization is a pre-requisite for cost optimization, regulatory compliance and performance improvement. This session will show you how to map HP BTO (Business Technilogy Optimization)products & solutions to your ITIL v3 based service management processes, provide a high level best practices based implementation approach and some successful samples.
Download session presentation (2 MB)
Michael Pott
(Hewlett-Packard)
Product Marketing Manager