Business Technology Optimization Technical

Using Directed Design to implement LEAN ITILv3 processes with Service Manager 7 and Asset Manager

17:00 - 17:45 (2009-12-16)
Room: hall C22
BTOT-WE-1700/9

GCHQ operates one of the largest and most complex IT estates in UK Government. Our business operates 24x7 and increasingly demands near real-time deployment of new capabilities. Achieving this in an environment of constant downward pressure on budgets called for a radical look at the way we deliver IT. We engaged HP to help us implement Service Manager 7 and Asset Manager using Directed Design. We applied LEAN principles when designing our implementation of 7 core IITILv3 processes and supporting tools. In this session we expose the good and the bad of that engagement

Download session presentation (2 MB)

Presenter:

Head of IT Operations
(GCHQ)