Business Technology Optimization Technical

How to assure that IT Operation Services are delivered on time every day?

16:00 - 16:45 (2009-12-16)
Room: hall C22
BTOT-WE-1600/6

Today, businesses and end customers do not care about how IT does its job; they only care about the right results arriving at the right time: Time to Delivery [TTD] is the point at which the results of any IT service are measured. Moreover, the biggest challenge of IT operations managers is balancing the permanent demand of change with the continuous delivery of services. In this context, IT managers must juggle resources, both human and IT - memory, CPU capacity, virtual and physical. To meet the challenge, pragmatic solutions to plan, automate, make decisions, control are required.

Download session presentation (4 MB)

Presenter:

Frédéric Le Saux
(ORSYP)
EMEA Presales Consultant